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How to Deal With Difficult and Toxic People

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How to Deal with Difficult People

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Full Name Comment goes here. Are you sure you want to Yes No. No Downloads. Views Total views. Holding patience will help you be pleasant and agreeable in communication with difficult people and get them collaborate with you.

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Working with unreasonable and difficult people becomes easier when you master the art of communication. Keep eye contact in a conversation and speak with confidence. Be clear about what the problem is and what you think the solution may be.


Present your case and hold the position. It is also important to listen and acknowledge the other person's point of view, no matter how much difficult the person is. Whenever you face any problem while working with difficult people, focus on the problem, not the people. Keep an observing eye on the actual problem and generate possibilities for settling it.

Try to see the entire situation from their point of view as well. Show respect to them, and as I mentioned earlier, don't lose your calm or use hostile words that can inflame the issues. Setting boundaries at work you may find difficult sometimes. Thus, the last tip for you is to ask someone to hold you accountable and keep you in check.

If you are surrounded with difficult people at work, you must have noticed that a very common pattern with difficult people is that they take interest in pointing out there is something wrong with you or the way you do things. This kind of interaction often intended to dominate and control, rather than to sincerely take care of issues. Do you want to change this dynamic? One of the easiest ways to do that is to have your difficult co-workers in limelight. Be proactive, ask constructive and probing questions to them and put the spotlight back on them whenever they try to scrutinize anything about you in a conversation.

This way you can neutralize their undue influence over you. When aptly used, sense of humour can be a powerful communication tool, neutralizing conflicts, disarming difficult behavior and showing how wonderfully composed you are. Even when the difficult people at work are driving you up the wall, using humour is a sure shot way to lighten up a relatively stressful conversation. Saumya Raghav , Deputy Manager at Policybazaar.

Dealing with Difficult People

He also suggests -. My advice — 1. Exercise moderation 2. Avoid controversial topics. Not being defensive can be a good tactic when confronted with a difficult coworker. Practising defenselessness creates space that allows for a more compassionate and peaceful interaction. Prateek Panda formed the habit of being defenceless at corporate meetings with CIOs and CISOs of large corporations when he started his company a few years back. In addition, The Art and Science of Dealing with Difficult People provides readers with skills drawn from an understanding of the basic fundamentals of human behavior. By clicking 'Sign me up' I acknowledge that I have read and agree to the privacy policy and terms of use. Must redeem within 90 days.

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